frequently asked questions
We currently operate across London and surrounding areas, offering both local and short-distance transport. If your pickup or drop-off is outside this zone, get in touch — we may still be able to help.
Pricing depends on the items, distance, and stairs/lift access, but all quotes are flat-rate — no hourly increases or hidden charges. You can request a free quote using our quick form.
Yes, you can accompany the driver for an additional £20 fee. Please let us know in advance so we can plan accordingly.
Yes, we provide secure short and long-term storage with free collection and redelivery for bookings of two months or more. For long-distance moves, availability depends on item size and route — contact us for a custom quote.
We specialize in moving large items that don’t fit in your car — such as sofas, beds, wardrobes, and even entire rooms. Whether you’re relocating, redecorating, or picking up furniture, our team handles it all with care and efficiency.
Porter includes two professional movers who do all the lifting and loading for you, while Pilot offers just a van and driver — you load, we drive. Pilot is a great budget-friendly choice starting from £40/hr.
Yes! We offer strong, double-walled boxes, reliable tape with dispensers, and bubble wrap to keep your belongings secure during transport. Everything is designed to make your move smooth and stress-free.
Absolutely. We provide secure, climate-controlled storage options for short or long-term needs. It’s the perfect solution if you need extra space before, during, or after your move.
Booking is simple — just enter your ZIP code, select your preferred service (Porter or Pilot), and choose a time that suits you. You can even track your driver’s live location for full peace of mind.