top of page
Untitled_Artwork 8.png

TERMS AND CONDITIONS

Last updated: [may, 2026]

These Terms & Conditions (“Terms”) govern your use of Moviist’s services, including moving. By booking with us, you agree to these Terms.

1. Services scope

  • Moviist is a man and van (micro-moving) service, not a full removals company.

  • We do not carry out:

  • - Large-scale house removals

  • - Specialist installations (e.g. plumbing, electrical work)

2. Booking & Payment

  • A deposit is required to secure all bookings.

  • As part of Moviist’s standard booking procedure, we temporarily pre-authorise up to 3 hours on the payment method provided prior to the booking commencing. This is not an immediate charge and is used to securely reserve funds for any outstanding balances relating to the booking. Only the final confirmed amount used for the service will be captured, and any unused amount will be automatically released by the card issuer.

    Final charges are based on the total billed time on the day in line with moviist's billing structure.

  • A summary of time and total cost will be shown at the end of the job.

  • Job duration is tracked live by the driver and used to calculate the final billed amount in line with Moviist’s hourly billing structure.

3. Customer Responsibilities

  • All items must be packed and ready before the scheduled start time.

  • Fragile or high-value items must be securely packaged.

  • Customers must inform Moviist in advance of:

     

    • Stairs

    • Heavy or awkward items

    • Access restrictions

     

  • If using the driver-only service, the customer is responsible for all loading and unloading.

  • Drivers may refuse lifting assistance where the booked service does not include loading/unloading assistance.

​

4. Liability

  • We take great care with your belongings. However, Moviist is not liable for:

     

    • Items not properly packed by you.

    • Pre-existing damage or wear.

    • Delays caused by traffic, access issues, or events outside our control.

    ​

5. pricing structure

  • Services are charged hourly, starting from the booked time.

  • All services operate on a 1-hour minimum charge. After the first hour, additional time is billed per 30-minute block started.  

 - 1 hour 1 minute = billed as 1 hour 30 minutes.

- 1 hour 31 minutes = billed as 2 hours.

  • The final cost depends on the actual duration of the service.

6. Changes & Cancellations

  • Bookings may only be rescheduled with a minimum of 48 hours notice and are subject to availability.

  • Deposits become non-refundable within 48 hours of the scheduled booking time.

7. additional time

  • Any additional billed time, congestion charges, tolls, upgrades, or other agreed charges will be automatically charged to the payment method used at booking.

  • Customers authorise Moviist to securely retain and charge the payment method used at booking for any outstanding balances relating to the service provided.

  • Customers will be shown the final total before completion.

​

8. agreement

  • By booking and completing payment, you confirm that you have read and agree to these Terms & Conditions.

bottom of page