TERMS AND CONDITIONS
Last updated: [apr, 2026]
These Terms & Conditions (“Terms”) govern your use of Moviist’s services, including moving. By booking with us, you agree to these Terms.
1. Services scope
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Moviist is a man and van (micro-moving) service, not a full removals company.
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We do not carry out:
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- Large-scale house removals
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- Specialist installations (e.g. plumbing, electrical work)
2. Booking & Payment
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A deposit is required to secure all bookings.
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By completing payment, you authorise Moviist to charge the final outstanding balance to the same payment method used at booking.
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Final charges are based on the total time taken on the day.
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A summary of time and total cost will be shown at the end of the job.
3. Customer Responsibilities
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All items must be packed and ready before the scheduled start time.
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Fragile or high-value items must be securely packaged.
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Customers must inform Moviist in advance of:
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Stairs
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Heavy or awkward items
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Access restrictions
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If using the driver-only service, the customer is responsible for all loading and unloading.
4. Liability
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We take great care with your belongings. However, Moviist is not liable for:
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Items not properly packed by you.
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Pre-existing damage or wear.
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Delays caused by traffic, access issues, or events outside our control.
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5. pricing structure
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Services are charged hourly, starting from the booked time.
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After the first hour, time is billed in 30-minute increments.
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The final cost depends on the actual duration of the service.
6. Changes & Cancellations
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Bookings can be rescheduled subject to availability.
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Deposits may be non-refundable if cancelled within a short notice period.
7. additional time
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Any time exceeding the initial booking will be automatically charged to the card on file.
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Customers will be shown the final total before completion.
8. agreement
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By booking and completing payment, you confirm that you have read and agree to these Terms & Conditions.